MY APARTMENT

It is very important for us that you are happy as a tenant in your apartment, and that you assume responsibility for taking good care of it. You can find information here about how to look after surfaces, white goods and interior fittings in your apartment. Please note that other information than that stated on this page may apply in your residential area and in your particular apartment. Contact Customer Service if you are unsure. 

Worth knowing

If, during the inspection we conduct in connection with you moving out, we consider that the apartment has sustained damage or abnormal wear, you as tenant will be billed the cost of restoration. This applies to both physical wear and strong odours or damage from food odour, smoking, pets or similar.

You can find more detailed information about your rights and obligations as a tenant in your rental agreement.

MORE INFORMATION

Balcony, terrace and patio

Make sure you do not leave the door open in strong winds. This can damage both the door and the locking device.

When cleaning or watering plants on your balcony, use as little water as possible to avoid disturbing the neighbours below.

If you have a glazed balcony, keep the panes closed during the winter in order to prevent rain and snow from coming in.

It is not permitted to barbecue on a balcony or patio. For reasons of fire safety, and out of consideration for your neighbours, it is only permitted to barbecue in the communal barbecue area in the courtyard, if there is one.

May I put up a wind break on my balcony or patio?

Yes, you can put up a wind break, as long as you don’t attach it to the façade in any way. The wind break should be placed inside the railing/fence.

Can you help me get rid of wasps on my balcony/patio?

If you have problems with wasps, you should submit a maintenance request concerning pests via our Mitt Balder customer portal. Your case will then be sent straight to Anticimex.

Smoke alarm

A smoke alarm offers important protection in every home. If you’re asleep when a fire breaks out, the smoke alarm gives you 2–3 minutes of extra time to make your way out of the burning home.

There should be a smoke alarm in the middle of the ceiling in each room (except the kitchen and the bathroom). It is sufficient to have one smoke alarm per 60 square metres. If there’s more than one floor in your home, you should have at least one smoke alarm on each floor.

We at Balder are responsible for ensuring that there are smoke alarms in your apartment when you move in, but it is your responsibility as tenant to replace the batteries and make sure that they are working. Test the smoke alarms regularly and replace batteries if required. Make this a routine when you’re doing the cleaning.

Some apartments have a smoke alarm with integrated batteries that you cannot replace yourself. If you have one of these smoke alarms, please submit a maintenance request and your caretaker will help you to replace the battery.

If you do not have a smoke alarm, please feel free to contact Customer Service.

 

Dishwasher

Make sure you are always at home when you run the dishwasher, just in case a leak occurs. 

If you are renting a home from Balder, you are not permitted to install a dishwasher in the kitchen yourself – always contact your local management office to check what the rules are for your particular apartment.

Windows

To clean windows, you need a squeegee, a microfibre cloth and a little detergent.

Floors

Protect the floors, of whatever type, by using felt pads under all furniture legs. It’s a good idea to place a plastic mat under an office chair to protect the floor.

Laminate and parquet flooring

Clean laminate or parquet flooring using a vacuum cleaner and a gently moistened mop. If you want to use a damp cloth or mop to wipe clean a dirty laminate or parquet floor, you should only use very little water. If you use too much water, the floor can lift and sustain permanent damage, and you might need to replace it when you move out of the apartment. Also make sure you mop carefully, as the surface of laminate or parquet flooring can easily sustain damage from abrasive cleaning tools.

Wooden flooring

Wooden flooring contracts if the indoor air is too dry. This can result in cracks between the floorboards. We therefore recommend and strive to achieve a stable temperature of around 20 degrees in the apartment.

Plastic flooring

Plastic flooring usually consists of stretchable vinyl, and weekly cleaning is sufficient for such floors, using a vacuum cleaner and a dry mop. If necessary, wipe the floor with a damp cloth/mop and a mild detergent.

Fridges and freezers

Clean the fridge regularly using a damp cloth and detergent.

Vacuum the space behind the fridge/freezer a few times a year.

If the fridge has automatic defrosting, it’s sufficient to clean the drain outlet for the defrosting water at the back of the fridge.

If the fridge does not have automatic defrosting, defrost the freezer at least once a year. This both provides better performance and reduces energy consumption. Do not use force or sharp objects to remove the ice. Make sure that water from the melting ice does not run onto the floor and cause water damage.

Kitchen

Your apartment is equipped with white goods that are owned by Balder. This means that if a fault arises due to age-related wear, the equipment will be repaired or replaced. If, however, the fault was caused by inadequate maintenance, cleaning or care, you as tenant will have to pay for the repair.

Keys, tags and locks

Extra key/tag

If you need to order an extra key or tag, submit a fault report via our Mitt Balder customer portal. You can also contact Customer Service with your order. It is important that when placing the order you quote the designation on the key for which you need a duplicate. The designation is a combination of numbers and/or letters.

You will have to pay for the cost of any extra key. We charge according to the so-called SABO List from Public Housing Sweden (industry and interest organisation for municipal and private housing companies), and an extra administration fee may be added.

Lost/stolen key/tag

If your keys/tags have been lost or stolen, contact your local management office so that we can block the tag and produce a new key for you. You will be billed for the lost key/tag.

If you have locked yourself out and call the on-call service, you will be billed for the unlocking service there and then. Please note that the on-call service can only unlock the door for the person whose name is on the rental contract, and you must be able to prove your ID when they arrive.

Handling of keys when you move out

When you move out, all keys/tags must be returned to us at Balder. This also applies to any duplicates you have had made, as well as keys for the store, laundry room, engine heater, etc. If all keys/tags are not returned, you will have to pay for the locks to be replaced and for new keys/tags.

Helpful hint! Never write your home address on the keyring or the number of the store on your store keys.  

Washing machine and tumble drier

Make sure you are always at home when you run the washing machine/tumble drier, just in case a leak occurs. 

If you are renting a home from Balder, you are not permitted to install a washing machine or tumble drier yourself – always contact your local management office to check what the rules are for your particular apartment.

Cooker and oven

Clean the cooker regularly. Food that has become encrusted is difficult to remove.

If the bulb in the oven needs replacing, it is your responsibility as tenant to do so.

Cooker hood

Wash the cooker hood and grease filter at least twice a year (or more often if required).

There is an exhaust air valve beneath the grease filter, which you can remove and clean at the same time.

It is your responsibility as tenant to replace the carbon filter for the fan twice a year.

Walls

Painted walls

You need to be very careful when cleaning painted walls. The more matt the painted wall, the more sensitive it is. Use a mild detergent and a lightly moistened cloth.

Paper wall coverings

Paper wall coverings will only withstand extremely gently wiping with a lightly moistened cloth. Vinyl wall coverings can be wiped with a damp cloth or a soft brush.

Tiles

Tiled walls in wetrooms should be cleaned with water, brush and scouring pad.

Drilling

It is not permitted to nail/screw/drill within 15 cm of sockets and switches, as this entails a major risk of making contact with a cable in the wall. The same applies in a straight, vertical line above and below all sockets and switches.

Never drill in the bathroom wall or in the wall next to the bathroom.