MY RENT

The rent is always paid in advance and must be in Balder’s possession by the last business day of the month. For example, the monthly rent for April must be paid by the last working day in March. 
There are several ways to pay the rent. The most convenient is e-invoice or direct debit (autogiro). You can also receive your rent notice as a PDF file sent to your email address

Please note that as of 1 January 2024, Balder will no longer be sending out rent notices on paper.

If you are moving in

If you are a new tenant, you will have your first rent notices sent to the email address used when you signed the rental agreement. You can then choose to switch to e-invoice or autogiro if you wish. Please note that the first rental payment must be made before you move into the apartment.

E-INVOICE

With e-invoice, your rent notice is sent directly to your online bank. This is what you do:

  1. Log into your online bank.
  2. Add “Fastighets AB Balder” as e-invoice payee. Bear in mind that the contract holder and the account holder need to be the same person.
  3. Done!

Your registration will include all contracts you have with us, including the parking space/garage if relevant.

E-invoicing comes into force at the next quarterly notification.

DIRECT DEBIT (AUTOGIRO)

If you have direct debit (autogiro), your rent is paid automatically every month, and you can rest assured that your payment is both correct and on time. The rent is taken from your account on the due date, or the 20th of the month if you prefer. You just need to make sure that there is enough money in the specified account on the due date. If there are insufficient funds in the account, it is your responsibility to make sure that the rent is paid in some other way.

It’s easy to apply for autogiro using our digital form, which you sign using your BankID. Bear in mind that the bank account holder must be the same person as the holder of the rental contract. The easiest way to find out which bank you need to connect to is to refer to your rental contract or your most recent rent notice.

  1. Select your digital autogiro form (refer to your rent notice if you are unsure)
    Bankgiro 5560-2361 (Fastighets AB Balder)
    Bankgiro 5092-4521 (Trenum AB)
    Bankgiro 5792-6743 (Erik Selin Fastigheter AB)
    Bankgiro 5069-4033 (Tulia AB)
    Bankgiro 722-4272 (Centur Nordenfastigheter AB)
  2. Fill in the form
  3. Sign using your BankID 
  4. Done!

Important to know

Please note that autogiro payments come into force on the first month of the following quarter, i.e. January, April, July or October. This is because we send out rent notices once a quarter, for three months at a time. Your application date determines which month the autogiro comes into force.

Example: The application is received on 12 June. This means that the autogiro comes into force on 1 October, with funds drawn on either the 20th of the month or the last working day of the previous month (20 or 30 September).  

If you do not have access to BankID or are unable to apply via your bank, there is a paper autogiro form that you can fill in and post to Balder’s head office.

PDF TO YOUR EMAILDDRESS

We can send your rent notice as a PDF to your email address. All you need to do is fill in our form to apply for a digital rent notice.

  1. Go to our digital form to register your contact details
  2. Fill in the form
  3. Done! You will now receive future rent notices sent to your email address, after which you can pay in whichever way you prefer.

Rent notices are sent out four times a year, at the beginning of each quarter, and contain three notices with different due dates. Take care to state the correct payment information, so that the rent is registered to the correct month.

FAQ

Why has the rent been increased?

Rents need to be adjusted regularly in order to cover the costs of operation and maintenance. This is why Balder and the Tenants’ Association conduct rental negotiations every year, and we always strive to come to an agreement.

The negotiations are usually completed during the spring, and the new rents will normally appear on the rent notices as of 1 July. At this time, the rental increase for April, May and June will usually be announced retrospectively. This means that the total on your rent notice can be higher in July, August and September. But please note that this may vary between different residential areas.

Contact Customer Service if you want to find out more about the situation in your particular area.

How do the annual rental negotiations work?

Rents need to be adjusted regularly in order to cover the costs of operation and maintenance. This is why Balder and the Tenants’ Association conduct rental negotiations every year, and we always strive to come to an agreement.

The negotiations are usually completed during the spring, and the new rents will normally appear on the rent notices as of 1 July. At this time, the rental increase for April, May and June will be announced retrospectively. This means that your rent notice can be higher in July, August and September. But please note that this may vary between different residential areas.

Contact Customer Service if you want to find out more about the situation in your particular area.

How do I calculate my new rent after the annual rental negotiations?

When the annual rent negotiations between Balder and the Tenants' Association are completed, we will inform you of the percentage increase in rent in your particular area. The information is usually posted on a notice board or digital information board in the stairwell. 

To calculate your new rent, please use a simple multiplication formula. For example, if your monthly rent is 7,500 SEK and your rent increase is 3.5%, the formula is:

7500 x 1.035 = 7762.50 SEK.

What happens if I make a duplicate payment?

If you have made a duplicate payment, you can choose between having the money refunded or transferred to the next rent notice. If you choose a refund, we deduct SEK 50 as an administration fee.

Contact your local management office if you need help to deal with a duplicate payment.

What is retrospective rent?

The negotiations on the annual rent adjustment are usually completed during the spring, and the new rents will normally appear on the rent notices as of 1 July. At this time, the rental increase for April, May and June will be announced retrospectively. This means that the total on your rent notice can be higher in July, August and September. But please note that this may vary between different residential areas. Contact Customer Service if you want to find out more about the situation in your particular area.

Why have I received a letter from Ropo Capital?

When a rent notice has passed the due date, it is automatically sent to Ropo Capital, the debt collection company with which we collaborate. You will not receive a reminder from us at Balder, but instead a new notice will arrive with a reminder fee from Ropo Capital. The debt will also need to be settled via them.

You can obtain payment information from Customer Service at Ropo Capital on 010-174 01 90.

I currently receive my rent notices on paper, but I’d like to switch to a digital option – what do I do?

If you currently receive your rent notices on paper but would like to switch to e-invoice, direct debit (autogiro) or PDF notice, read the instructions above. The change will take place in the first month of the following quarter (January, April, July, October). Contact Customer Service if you want to find out more. 

I can’t find my rent notice, how do I get a new one?

You can find the details you need to pay your rent – OCR, amount and payment deadline – on our Mitt Balder customer portal.

We recommend you to swich to a digital payment method, such as e-invoice or direct debit (autogiro). You can also receive your rent notice as a PDF file sent to your email address

Can I receive my rent notice on paper by post?

In exceptional cases, if you are unable to use direct debit (autogiro), e-invoice or PDF sent to your email address, there is the facility to receive a paper rent notice by post. There is an administration fee for this of SEK 49/notice.

If you would like to receive your notice on paper, contact Customer Service

Rent notices are sent out four times a year, at the beginning of each quarter, and contain three notices with different due dates. Take care to state the correct payment information, so that the rent is registered to the correct month.

What happens if I don’t pay my rent on time?

Rent must be paid in advance – this is stipulated in the Swedish Tenancy Act – and it is your responsibility as tenant at all times to ensure that the rent is paid, whether you have chosen to pay by autogiro, e-invoice or digital rent notice. Payment must have been received by us by the last banking day of each month.

If the rent is not paid or arrives too late, a debt collection demand will be sent to you after a few days. This letter will come from our business partner Ropo Capital, and will incur extra costs for you.

In the event of repeated delays or failures to pay rent, you may have your rental contract terminated. 

WHAT DOES THE RENT INCLUDE?

In addition to the actual apartment/living space, which is specified in the rental agreement, the rental fee also includes the following:

  • Heating and water (unless otherwise stated in your rental agreement)
  • Ongoing maintenance and repairs of your apartment (not repairs caused by intentional damage, negligence, inadequate maintenance or abnormal wear – you will have to pay for these yourself when you move out)
  • Basic cable TV offering (unless otherwise stated in your rental agreement)
  • Fridge, freezer, cooker, fixed furnishings and fittings in the apartment
  • Smoke alarm
  • Waste disposal
  • Cleaning of stairs
  • Snow clearance and grass-cutting in communal areas

The rental fee does not include: 

  • Consumables such as fluorescent tubes, light bulbs, glow switches, fan filters, batteries for smoke alarms and fuses for fuse boxes.
  • Maintenance of installations that you have added yourself as tenant.
  • Maintenance and cleaning of fan filters, ventilation units, floor drains, water traps and defrost drains in fridges, for example.

FAQ

Is electricity included in the rent?

No, the cost of electricity is not included in your rent (unless otherwise stated in your rental agreement). Please note that you need to arrange your own electricity agreement, with any electricity company you choose. The electricity agreement should come into force no later than the date on which you gain access to your apartment.

Customer Service at Balder cannot answer questions about your electricity agreement, so if you have any questions about it, you will have to contact your electricity company.

If you are living in a newly constructed building, or a building that has undergone extensive renovation, there may be metering equipment for IMD (Individual Metering and Debiting) in your building. IMD makes it possible to measure the consumption of electricity and hot and cold water in each individual apartment. This means that you, as tenant, only pay for what you consume. In other words, you can influence your own costs, which is fair for all and good for the environment. Consumption is billed on the rent notice with a five-month delay (e.g. the actual cost for January is billed on the rent notice for June). If there is IMD in your apartment, there will be an agreement negotiated with an electricity supplier, which means that you as tenant do not need to arrange your own electricity agreement. If you are unsure, look at your rental agreement or contact Customer Service.

Consider the environment and don’t waste electricity! Take a look at our helpful hints about how you can save electricity and energy in everyday life.

Is water included in the rent?

Yes, in most of Balder’s apartments, hot and cold water are included in the rent.

In newly constructed residential buildings and in connection with major renovations, we install metering equipment for IMD (Individual Metering and Debiting). IMD makes it possible to measure the consumption of electricity and hot and cold water in each individual apartment. This means that you, as tenant, only pay for what you consume. In other words, you can influence your own costs, which is fair for all and good for the environment. Consumption is billed on the rent notice with a five-month delay (e.g. the actual cost for January is billed on the rent notice for June).

Consider the environment and don’t waste water! Take a look at our helpful hints about how you can save water in everyday life.

Is heating included in the rent?

Yes, heating of the apartment is included in the rent.

Consider the environment and don’t waste heat energy! Find out more about how you can maintain a sustainable living and save energy in everyday life.

Are TV and internet included in the rent?

No, you as the tenant are responsible for the cost and binding period for TV and internet subscriptions. Most of our homes are tied to one specific provider. Please contact Customer Service for information about the situation in your particular area.

Having problems with the internet/TV?

Please note that Customer Service at Balder is unable to answer questions concerning problems with the internet/TV, so you will have to contact the relevant provider’s Customer Service