MAINTENANCE REQUEST

If something is not working as it should in your home or commercial space, you can submit a maintenance request. Cases are dealt with Monday–Friday, and we contact you as soon as possible. All cases are dealt with in sequence by our property caretakers. Urgent cases are always prioritised and are dealt with around the clock.

FAQ about maintenance requests

SEARCH ANSWERS TO FREQUENTLY ASKED QUESTIONS

You can easily fix many problems in your apartment or commercial space yourself – take a look at our FAQ before you submit a maintenance request.

FAQ

SUBMIT YOUR MAINTENANCE REQUEST DIGITALLY

You can submit a fault report quickly and easily, around the clock, on our Mitt Balder customer portal. Your fault report will go straight to your local property caretaker.

To Mitt Balder

MAINTENANCE REQUEST VIA CUSTOMER SERVICE

You can submit your fault report to our Customer Service by sending an email to kundservice@balder.se. To enable us to respond to your fault report in the best way possible, please state the following in your email:

Name
Personal ID number or corporate ID number
Address
Apartment number (you can find your apartment number on your outer door, in your rental contract or on your letterbox/post box.)
Phone number
Description of the case. Describe your problem in as much detail as possible, and it is helpful if you attach photos.

You can also submit your fault report by phone on 0774-49 49 49.

Customer Service is open on weekdays, 07:00–17:00. Special hours of business apply on public holidays.

Helpful hint! You can easily fix many problems in your apartment or premises yourself – take a look at our FAQ before you submit a fault report.

Are you feeling cold in your apartment?

With a sudden change to colder weather, the heating system may need a few days to adjust. Here are some tips on what you can do if you feel cold inside.

IF YOU NEED URGENT HELP

If a serious, urgent problem has arisen in your apartment, premises or property that cannot wait until the next working day, you should call our Customer Service immediately on 0774-49 49 49. If it is in the evening, at the weekend or on a public holiday, you will be connected to our on-call property service, which is available around the clock, every single day.

If there is a risk of fire or injury, always call the emergency number 112.

Examples of urgent cases:

Blockage in the toilet or drain with a risk of flooding
Lift failure
Water leak or flooding
No electricity in apartment
Broken pane of glass with risk of injury to person or property
Serious disruption from neighbouring apartment
Fridge or freezer has stopped working
Lost key (if you have locked yourself out and call the on-call service, you will be billed for the unlocking service there and then. The on-call service can only unlock the door for the person whose name is on the rental contract, and you must be able to prove your ID when they arrive.)

Examples of cases that are not urgent:

Faulty light bulb or lighting that is not working for some other reason
Dripping tap
Poor TV picture (Contact your television service provider for help with your connection.)
Minor damage to wall or floor
Slightly lower temperature in the apartment for a short time. Learn more about temperature and heating in your apartment.
Internet not working (Contact your internet service provider for help with your connection.)
Plughole with water draining slowly. Read more about water and drains for instructions on how to clean floor drains and water traps.
A door or hatch that creaks or does not close properly
Broken drawers/cupboards in kitchen, bathroom or wardrobe

Please note that tenants will be billed the cost of calling out the on-call service if the case is not considered urgent.

To report a non-emergency case, please make a maintenance request through our customer portal Mitt Balder or contact Custumer Service.

FAQ

What happens if I’ve caused damage in the apartment?

If you cause damage or happen to break something in the property that belongs to your home or the communal areas, you will be billed for the cost of the repair. The person whose name is on the rental contract is also responsible for any damage caused by a family member, guest, lodger or sub-tenant.

If an accident occurs, it is very important that you have a valid home insurance policy and that you submit a maintenance request immediately.

What happens after I have submitted a maintenance request?

Cases are dealt with Monday–Friday, and we contact you as soon as possible. All cases are dealt with in sequence by Customer Service and our property caretakers. Urgent cases are always prioritised and are dealt with around the clock.

Most maintenance requests are dealt with by our property caretakers. We will call you from a local phone number (not a secret number).

Helpful hint! You can easily fix many problems in your apartment or premises yourself – take a look at our FAQ before you submit a maintenance request.

Who will help me with my problem?

All maintenance requests are dealt with by our property caretakers at our local management offices. It may also be the case that you will be contacted by our property manager, assistant property manager or administrative assistant.

How long will it take before the property caretaker contacts me after I’ve submitted a maintenance request?

Maintenance requests are dealt with Monday–Friday, and we contact you as soon as possible. All cases are dealt with in sequence. Our property caretaker will call you from a local phone number (not a secret number).

Urgent cases are always prioritised and are dealt with around the clock.

How long will it take before my maintenance request is resolved?

We process maintenance requests on weekdays from 07:00–17:00. How long it takes to rectify the request depends on the nature and scope of the case.

Urgent cases are always prioritised and are dealt with around the clock.